HELP CENTER

📩 SUPPORT

If you have a question about your order, shipping, or the HydraPaw™ bottle itself, you’re in the right place.

We keep support simple, human, and fast.

Most questions are answered below.
If you still need help, send us a message and we’ll take care of it.

Order processing: 1–3 business days

Shipping time: 7–12 business days

Tracking details are sent by email once your order ships

Didn’t receive your tracking email?
Check your spam folder first, then contact us.

We offer a 30-day money-back guarantee.

If the product isn’t right for you:

No forms

No restocking fees

No stress

Just reach out and we’ll help you through it.

Yes, HydraPaw™ is:

Made from food-grade materials

Leak-resistant when locked

Easy to clean and reuse

Designed for everyday walks and travel

Still unsure if it’s right for your dog? Ask us.

📧 Email: support@hydrapaw.store
⏱ Response time: within 24 hours (usually much faster)

We’re real people. No bots. No scripts.

We care about dogs — and the people who take care of them.

If something doesn’t feel right, tell us.
We’ll make it right.